Reference

Terms That Govern Your Account With Us

These legal terms set out the rules between you and cuci100asia — covering account use, data handling, and your rights as someone who accesses the platform where local law permits.

Account TermsData & PrivacyCookie PolicyYour RightsContact & Requests
cuci100asia Terms That Govern Your Account With Us
LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

Team online

Live Chat

Reach our account team directly through the live chat widget in the lobby. For legal queries, describe your concern clearly and we will route it to the right person.

Email Support

Send formal requests — data access, account closure, or terms clarification — to our support email. We aim to respond to written requests within a reasonable timeframe.

Account Portal

Log in on mobile or desktop, head to account settings, and submit a request directly. This path works for data correction, withdrawal queries, and linked wallet changes.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Data We Collect and Why

We collect account registration details, transaction records for Touch 'n Go eWallet, Boost, and GrabPay activity, and session data. This is used to verify your identity, process withdrawals, and maintain account security.

Cookie Practices

We use session cookies to keep you logged in across your mobile browser and desktop, and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion

Account and transaction records are retained as required by applicable law. If you close your account, you may request deletion of personal data not subject to a legal retention obligation by contacting us through the account portal.

Who to Contact for Data Requests

To access, correct, or request deletion of your personal data, submit a written request via the account portal or support email. We will verify your identity before processing any change to your account records.

Common Questions About Your Rights and Our Terms

Yes. Submit a data access request through the account portal or via support email. We will verify your identity first, then provide a summary of the data we hold on your account.

Log in, go to account settings, and update the relevant field directly. For details that cannot be changed in-app — such as your registered name — contact us through live chat or email with supporting documentation.

We delete personal data that is not subject to a legal retention requirement. Transaction records tied to Touch 'n Go eWallet, Boost, or GrabPay activity may be retained as required by applicable financial regulations.

Access depends on whether your local law permits it. Players in Shah Alam and other parts of Malaysia should confirm their eligibility under local regulations before opening an account.

We notify registered accounts before any material change takes effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

Start with our live chat or support email — most account and legal queries are resolved there. If the matter remains unresolved, the dispute process outlined in the full terms document applies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.