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What cuci100asia Does With Your Personal Information

This Privacy Policy tells you exactly what personal data we collect when you use cuci100asia, how we store it, and who we share it with — so you know where you stand before you open an account.

Data collected at account creationTouch 'n Go eWallet, Boost, GrabPay payment dataCookie and device tracking explainedYour right to access or delete your dataHow to contact us about privacy
cuci100asia What cuci100asia Does With Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Personal Data

If you want to review, correct or request deletion of the personal data we hold on your account, get in touch through any of the channels below. We aim to respond to data-related requests within a reasonable period. Requests submitted through live chat during operating hours are usually acknowledged the same session; email requests are handled in queue order.

Team online

Live Chat

Start a live chat session from the cuci100asia account page. Identify yourself as submitting a privacy request and our team will route it to the right queue.

Email Support

Send your data request to our support email listed in the account help section. Include your registered contact number so we can verify your identity before acting.

Account Settings

Some data preferences — including marketing opt-outs and cookie consent — can be adjusted directly from your account settings page without contacting support at all.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Retention at cuci100asia

We have structured our data practices around the specific channels Malaysian accounts actually use — e-wallets, mobile login, and browser sessions that switch between phone and desktop. Each layer below reflects how we manage a real piece of your account data, not a generic policy statement.

Account Security

Login sessions are protected with OTP verification sent to your registered number. Any unrecognised device attempting access triggers an additional confirmation step before the lobby loads.

Payment Data Handling

Your Touch 'n Go eWallet, Boost or GrabPay details are passed directly to the payment processor using encrypted channels. We do not store your full wallet credentials on our servers.

Data Retention

Account data is kept for as long as your account remains active and for a defined period after closure, as required by applicable financial record-keeping obligations in the regions we serve.

Cookie Management

Session cookies keep you logged in as you move between the lobby and your account wallet. Analytical cookies, which track page usage, can be switched off in your browser without affecting deposits or withdrawals.

Privacy Questions We Hear Most Often

These are the questions we get from Malaysia accounts when they want to understand how their data is used, what rights they have, and how to act on those rights. Each answer reflects our actual practice — not a generic template.

We collect your name, email, phone number and the payment method you register — such as Touch 'n Go eWallet, Boost or GrabPay. We also log device and session data each time you log in.

We share only what is necessary. Payment processors receive the transaction data needed to process your deposit or withdrawal. We do not sell personal data to advertisers or unrelated third parties.

Yes. Submit a request through live chat or the support email shown in your account help section. We verify your identity first, then provide the data held on your account within a reasonable timeframe.

Contact support via live chat or email with a deletion request. Note that some records — such as transaction history — may be retained for the period required by applicable financial obligations before full deletion is possible.

No. Your e-wallet credentials are passed through an encrypted channel directly to the payment processor. We do not store your full wallet login details or PIN on our platform.

Cookies maintain your login session and remember lobby preferences. You can disable non-essential cookies in your browser settings — your ability to deposit or withdraw through GrabPay, Boost or FPX is not affected by doing so.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.