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Terms Conditions That Govern Your Account

These terms set out how your cuci100asia account works — what we expect from you, what you can expect from us, and how payments through Touch 'n Go eWallet, Boost, and GrabPay are handled.

Account EligibilityPayment TermsWithdrawal RulesAccount SecurityPolicy Updates

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What These Terms Cover and How They Apply

cuci100asia Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you agree to these terms in full. They apply to every session, every transaction, and every interaction with our platform — whether you access us on mobile or via browser. We may update these terms when our services change; we

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will notify you through your registered account before material changes take effect. Your continued use after that notice means you accept the revised terms. Payment terms apply specifically to deposits and withdrawals processed through Touch 'n Go eWallet, Boost, and GrabPay. Each transaction is subject to
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the processing rules of the relevant payment provider in addition to ours. We do not charge a fee on standard wallet withdrawals, but your wallet provider may apply their own charges — check your app before you transact. Players in Johor Bahru and across Malaysia access
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our platform under the same account terms. Eligibility is determined by local law in your region. If your jurisdiction restricts access to online gaming platforms, these terms do not override that restriction — it is your responsibility to confirm that access is lawful where you are.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

Account Security

Your account is protected by password authentication and OTP verification on login. We do not store your Touch 'n Go eWallet or Boost credentials — payments are processed through each provider's own secure gateway.

Data Retention

We retain account and transaction records as required by our operating obligations. You may request a summary of data held on your account by contacting support through live chat or email.

Cookies and Tracking

We use session cookies to keep you logged in across your mobile browser and to remember your lobby preferences. You can clear cookies at any time; doing so will log you out of your current session.

Requesting Changes

To update your registered details, close your account, or request a data correction, contact us via live chat or email. Account closure requests are processed within a reasonable period after identity verification.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on our site. Our support team can clarify specific clauses, account restrictions, or payment terms in real time.

Email Support

Send a written query to our support address for formal requests — account disputes, term clarifications, or requests to review a transaction decision.

Account Help Centre

Log in and visit the Help section for self-service answers on account rules, withdrawal conditions, and how our payment terms apply to your wallet.

Common Questions About These Terms

Yes. The same terms apply whether you access your account via mobile browser or desktop. Device type does not change your rights or obligations under these terms.

No. We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

We retain transaction and account records for the period required by our operating obligations. You can request a copy of your data or ask what we hold by contacting support via live chat.

We do not charge a fee on standard wallet withdrawals. Your wallet provider — Touch 'n Go eWallet, GrabPay, or Boost — may apply their own charges, so check your app before withdrawing.

Contact us via email with your account details and the transaction reference. Formal disputes are reviewed by our team and we will respond with a decision and the reasoning behind it.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using an online gaming platform is lawful in your specific region.

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